Help centre
Shipping, returns, storage, authenticity and everything else worth knowing about buying a fragrance in Dubai and receiving it elsewhere.
Shipping from Dubai, UAE
Every parcel is insured, tracked from the moment it leaves the atelier, and packed for air freight in climate-aware, moulded pulp protection.
Gulf Cooperation Council
2 – 3 days
UAE · Saudi Arabia · Qatar · Kuwait · Oman · Bahrain
Europe
2 – 4 days
France · Italy · UK · Germany · Spain · Netherlands
Africa
4 – 7 days
Ghana · Nigeria · Kenya · South Africa · Senegal · Côte d’Ivoire
Middle East & Asia
4 – 7 days
Jordan · Egypt · Turkey · India · Pakistan · Singapore
Oceania & Americas
6 – 9 days
Australia · New Zealand · USA · Canada · Brazil
Free over $120
Tracked standard shipping is complimentary on every order above $120 (USD). Express and next-morning options are priced at checkout.
Duties prepaid
Taxes and import duties are included at checkout for most destinations, so nothing is collected on delivery.
Dispatch in 24 hours
Orders placed before 14:00 GST leave the building the same working day. We avoid Friday dispatch in markets where parcels sit over the weekend.
If your country is not listed, write to us — we add new destinations every quarter and can often arrange a specialist courier.
Fourteen days, no interrogation
If a fragrance is not yours, send it back within fourteen days of delivery. We arrange the label and refund your original payment method within five working days of the parcel reaching us.
Unopened only
Bottles must be returned unused, with the cap on and in the original packaging and gift box.
We pay the label
Print the prepaid return label from your account, or we will email it. There is no restocking fee.
Refunded in full
Original payment method, within five working days of the parcel reaching the Dubai atelier.
Frequently asked
We ship to 81 countries worldwide from our Dubai atelier. Average transit is two to four days across the Gulf and Europe, four to seven for Africa and the Middle East, and six to nine for Asia, Oceania and the Americas.
Duties and taxes are prepaid at checkout for most destinations, so nothing is collected when your parcel arrives. A small number of countries require local clearance — we will flag this before you pay.
Fourteen days from delivery, on unused bottles in their original packaging. We arrange the return label and refund to your original payment method within five working days of the parcel reaching us.
Away from direct sunlight and heat, with the cap on. A bedroom drawer is ideal. The bathroom is the worst place in the house for a perfume — humidity and heat break down the top notes within months.
Every bottle carries a two-part batch code on the base of the glass and a security seal on the collar. You can also send us any bottle and we will authenticate it free of charge.
Yes. Add two 2ml travel vials of your choice to any order at no charge. They are filled from the same batch as the full bottle, so what you sample is exactly what you will receive.
Shipping is calculated at checkout by destination and weight, and it is free on every order over $120 (USD). Express delivery is available on all orders.
Yes — our advisors are available Sunday to Thursday, 09:00 to 20:00 GST, on WhatsApp, by email, or through the contact page. Ask for a scent profile and we will tell you honestly which bottle to avoid.
Talk to a person, not a bot
Our advisors work Sunday to Thursday, 09:00 to 20:00 GST. Ask for a scent profile and we will tell you honestly which bottle to avoid.