
Contact the maison
Speak to a fragrance advisor, ask about an order, or arrange a return. We answer every message ourselves.
We are listening
Tell us what you are looking for — a signature for a wedding, a gift that says the right thing, or a bottle you have loved for years. We will tell you honestly which bottle to avoid.
The atelier
Diamond House, Sheikh Zayed Road, Dubai, United Arab Emirates
Opening hours
Sun – Thu · 09:00 – 20:00 GST
Friday–Saturday by appointment.
Your order is dispatched from Dubai within 24 hours, with tracking from the moment the parcel leaves the atelier.
How long it takes to reach you
Gulf Cooperation Council
2 – 3 days
UAE · Saudi Arabia · Qatar · Kuwait · Oman · Bahrain
Europe
2 – 4 days
France · Italy · UK · Germany · Spain · Netherlands
Africa
4 – 7 days
Ghana · Nigeria · Kenya · South Africa · Senegal · Côte d’Ivoire
Middle East & Asia
4 – 7 days
Jordan · Egypt · Turkey · India · Pakistan · Singapore
Oceania & Americas
6 – 9 days
Australia · New Zealand · USA · Canada · Brazil
Quick answers
We ship to 81 countries worldwide from our Dubai atelier. Average transit is two to four days across the Gulf and Europe, four to seven for Africa and the Middle East, and six to nine for Asia, Oceania and the Americas.
Duties and taxes are prepaid at checkout for most destinations, so nothing is collected when your parcel arrives. A small number of countries require local clearance — we will flag this before you pay.
Fourteen days from delivery, on unused bottles in their original packaging. We arrange the return label and refund to your original payment method within five working days of the parcel reaching us.
Away from direct sunlight and heat, with the cap on. A bedroom drawer is ideal. The bathroom is the worst place in the house for a perfume — humidity and heat break down the top notes within months.
Every bottle carries a two-part batch code on the base of the glass and a security seal on the collar. You can also send us any bottle and we will authenticate it free of charge.
Yes. Add two 2ml travel vials of your choice to any order at no charge. They are filled from the same batch as the full bottle, so what you sample is exactly what you will receive.